A help center that deflects tickets, not customers.
Branded help articles, full-text search, and an AI assistant that answers from your knowledge base 24/7. Built to lower ticket volume without making customers hunt.
Trusted by support teams cutting ticket volume
Most help centers don't actually help.
Customers can't find the answer, the chatbot is generic, the design looks pasted-in from 2014. Tickets pile up — even though the answer lives in an article nobody could find. HelpGuides fixes the discovery problem with great search, an AI bot trained on your content, and a portal that looks like your product.
AI Deflection
An AI bot that answers — and hands off cleanly.
Customers ask in plain language. The bot answers from your help articles in real time. When it doesn't know, it offers your contact form (or a Slack/email handoff). Every unanswered question is logged so you know what to write next.
- Streams answers from your articles in real time
- Built-in contact-form handoff when the bot doesn't know
- Failed-query reports — your backlog for new articles
AI Authoring
Turn screenshots into help articles in minutes.
Your support agents see the same questions weekly. Drop the screenshot, write a sentence of context, and HelpGuides drafts the article — title, description, and markdown with images placed inline.
- Generate from up to 5 screenshots at once
- WYSIWYG editor — no markdown required
- Track every article's last-updated author for QA
Branding
Looks like your product, not Zendesk.
Custom domain (help.yourcompany.com), your accent color, your logo, your header link back to the app. Customers stay in your brand from first search to resolved ticket.
- Custom domain with automatic SSL
- Accent color, logo, dark-mode-ready theme
- Header website-link button to your app
Embed
Drop the chatbot wherever customers get stuck.
One JS snippet (or a Google Tag Manager install) puts the AI assistant on your marketing site, in-app, or in the help center itself. It answers from your help articles everywhere it lives.
- Embeds on any site via vanilla JS or GTM
- Shadow-DOM isolation — won't touch your CSS
- Configurable position, color, and welcome message
Customers Google their problem before they open your app.
Every help article is server-rendered, indexable, and tagged with FAQ structured data. When a customer searches “reset password yourapp,” your help article shows up first — often with the answer visible directly in the search result.
- Server-rendered HTML — every article indexable
- FAQ structured data for direct-answer snippets
- Automatic sitemap, canonical URLs, OpenGraph metadata
- Fast Core Web Vitals — customers don't wait
Everything else you need to ship great docs
Less ceremony, more shipping. The little things that add up over a year of writing.
Failed-query reports
See every search a visitor ran that returned no answer — the highest-signal backlog for what to write next.
Multi-user with roles
Invite your team. Super-admin, company-admin, and member roles. Track who created and last updated every article.
Full customization
Logo, accent color, custom domain, dark mode, embed widget — every surface inherits your brand without writing CSS.
AI-assisted writing
Generate drafts from screenshots, polish in WYSIWYG, and let an AI agent extend articles via the MCP server.
“We replaced three different tools with HelpGuides. Our docs are now on docs.levelupdemo.com, our AI assistant deflects half our support tickets, and writing a new article takes ten minutes instead of an afternoon.”
How HelpGuides compares for help centers
| Feature | HelpGuides | Intercom | Zendesk | Freshdesk |
|---|---|---|---|---|
| Custom domain for docs | ||||
| AI chatbot trained on your docs | Built-in | Paid add-on | Paid add-on | Paid add-on |
| AI authoring from screenshots | ||||
| Public + private docs in one product | Limited | Limited | ||
| MCP server for AI agents | ||||
| Starts at | Free | $$$ | $$ | $$ |
How it works
Sign up
Create your portal in 60 seconds. No credit card required.
Import or write
Paste from Notion, generate from screenshots, or write fresh in the WYSIWYG editor.
Embed or point a domain
Drop the AI chatbot on your site with one snippet, or point docs.yourcompany.com at your portal.
Frequently asked questions
How is HelpGuides different from Intercom or Zendesk?
Both bundle a help center inside a support inbox priced for full support teams. HelpGuides is a standalone help-center product with the AI chatbot built in (not a paid add-on), custom domain on every plan, and AI authoring you won't find anywhere else.
Will the chatbot really deflect tickets?
It answers in real time from your published articles, hands off cleanly when it can't, and logs the questions it couldn't answer so you know exactly what new articles to write. Most teams see meaningful ticket reduction within the first month after they've added a starter library of 30+ articles.
Can I move from Intercom/Zendesk/Freshdesk?
Yes. Most teams paste their existing help articles into HelpGuides article-by-article (the WYSIWYG editor accepts HTML and Markdown) or use AI generation from screenshots to rebuild faster. Bulk-import tooling is on the roadmap — talk to us if it's blocking.
Does my help center live at help.mycompany.com?
Yes — every paid plan includes a custom domain with automatic SSL. Customers never see a third-party URL.
Can I embed the chatbot on my marketing site?
Yes — one JS snippet (or a GTM install) drops the widget on any site. Shadow-DOM isolation means it won't fight your CSS.
How do I know which questions customers couldn't get answered?
Failed-query reports list every unanswered chatbot question in your dashboard. It's the highest-signal backlog for what to write next.
Is there a free plan?
Yes — unlimited articles on free, including custom branding. Free includes 10 AI chatbot credits per month for testing; PRO bumps to 100/month and unlocks AI article generation.
Can my AI agent update help articles?
Yes. The MCP server gives Claude and ChatGPT six tools for reading, creating, updating, and uploading. AI-authored writes default to draft so your team always reviews.
Less tickets. Happier customers. Same support team.
Free to start. No credit card. Custom domain on all paid plans.