Help your customers help themselves
Create beautiful knowledge bases, FAQs, and product changelogs. Give every customer the answers they need, instantly.
How can we help you?
Browse our guides and tutorials, or search for specific topics to find the answers you need.
Everything you need for a great help center
A complete platform to create, organize, and deliver help content to your customers.
Knowledge Base Articles
Write and organize help articles with a powerful Markdown editor. Categories, tags, and full-text search included.
Product Changelog
Keep customers informed with a beautiful changelog. Track new features, improvements, fixes, and changes.
AI Article Creation
Draft articles from screenshots, customer conversations, or a prompt. Claude, GPT, and Gemini all supported.
Custom Branding
Match your brand with custom colors, logos, and portal names. Your help center, your identity.
Multiple Workspaces
Manage separate help portals for different products or teams from a single account. Each with its own branding.
Instant Search
Fuzzy search across all articles and changelogs. Customers find answers in seconds, not minutes.
Up and running in minutes
Three simple steps to launch your help center.
Sign up
Create your account and set up your company portal in seconds.
Write content
Use the built-in Markdown editor to create articles, FAQs, and changelogs.
Share your portal
Publish and share your branded help center at yourcompany.helpguides.app.
Resolve more tickets before they're ever created
AI writes articles for you
Generate polished help content from screenshots, customer conversations, or a quick prompt — no blank page.
Instant answers via chat widget
An embeddable AI chatbot answers questions 24/7 using your knowledge base, so your team handles fewer repetitive tickets.
Feedback loops that improve content
Track views, helpfulness votes, and failed search queries so you know exactly which articles to fix next.
Role-based team access
Admins, editors, and members — everyone gets the right level of access without stepping on each other.
Rank higher with built-in SEO
Every article is optimized for search engines out of the box. No plugins, no extra setup — just better visibility for your help content.
Meta title & description overrides
Customize how each article appears in search results with dedicated meta fields and a live SERP preview.
JSON-LD structured data
Article, BreadcrumbList, and WebSite schemas are generated automatically for rich search results.
Canonical URLs
Prevent duplicate content issues by setting canonical URLs for syndicated or cross-posted articles.
Open Graph & Twitter Cards
Articles look great when shared on social media with auto-generated OG and Twitter card meta tags.
Resolve queries instantly with AI
Turn your knowledge base into a 24/7 support agent. The AI chatbot answers customer questions in real time using your articles — so your team can focus on what matters.
Embed anywhere with one line of code
Drop a single script tag into your website, app, or Google Tag Manager. The widget loads instantly without slowing your page.
Fully customisable look and feel
Match your brand — change the name, icon, colours, and welcome message. The chatbot feels native to your product, not bolted on.
Smart fallback to human support
When the bot can't answer, it shows a contact form automatically. No dead ends for your customers.
Works on any website or platform
WordPress, Shopify, React, static HTML — the embed widget uses Shadow DOM so it works everywhere with zero CSS conflicts.
You can reset your password from the login page:
1. Click "Forgot password"
2. Enter your email address
3. Check your inbox for a reset link
Read more: Account Settings Guide
Hi James, you can export from Settings → Export Data. Let me know!
How do I export my data to CSV?
Does the chatbot support multiple languages?
Can I add custom CSS to the portal?
14/06/2026, 09:12:33
14/06/2026, 09:15:02
Never lose track of a customer conversation
Every contact form submission from your knowledge base lands as a ticket. Reply from your own email — HelpGuides tracks the thread automatically.
All conversations in one place
Every contact form submission appears as a ticket with full message history. Filter by Open, Replied, Resolved, or Archived.
Reply from email, tracked automatically
When a visitor reaches out, you get an email notification. Reply from your inbox — HelpGuides captures it and keeps the conversation thread complete.
See response times and status at a glance
Know which threads are open, which are awaiting a reply, and how fast your team responds. Nothing falls through the cracks.
Turn resolutions into articles
Once a query is resolved, convert it into a help article with one click. Your best support answers become your next knowledge base entries.
Drop 1–5 product screenshots — get a structured walkthrough with images placed inline.
Paste a public link and we'll convert the page into clean markdown, ready to edit.
Draft articles in seconds, not hours
Stop staring at a blank editor. Upload screenshots of your product, paste a link to an existing page, and let AI turn raw inputs into a structured first draft you can polish in minutes.
Generate from screenshots
Drop in 1–5 screenshots of any flow. AI writes the step-by-step guide and places each image inline, in the right order.
Smart title & description
Titles, descriptions, and meta tags are suggested from your content — already optimised for search and social sharing.
Import from any URL
Migrating from another help centre? Paste the URL and we convert the live page into clean, editable markdown.
You stay in control
Every AI output lands as an editable draft. Tweak, rewrite, or rip it apart in the WYSIWYG editor before publishing.
Author articles from Claude, Codex, or any coding agent
HelpGuides ships with a built-in MCP server and a public REST API. Connect Claude Desktop, Claude Code, Codex, or your own scripts — and let your agents create, update, and publish articles directly from the tools you already work in.
One-line MCP connection
Add the HelpGuides MCP server to Claude Desktop or Claude Code with a bearer token — and start authoring with natural language.
Works with any agent
Codex, Cursor, custom LangChain agents, or shell scripts — anything that speaks REST or MCP can read and write your knowledge base.
Drafts by default, you publish
Articles created via MCP land as drafts. Review, edit, and publish from the HelpGuides editor — no accidental changes go live.
Auditable & rate-limited
Every API key is scoped to your company, sliding-window rate-limited, and stamps articles with its key ID so you always know what came from where.
Drafted “Inviting your teammates” in Getting Started. Open it in the editor to review and publish.
Inviting your teammates
/docs/inviting-your-teammates
{
"mcpServers": {
"helpguides": {
"url": "https://helpguides.app/api/mcp",
"headers": {
"Authorization": "Bearer hg_live_********"
}
}
}
}Accent Color
Used for links, buttons, active states, and other interactive elements across the portal.
Sidebar Background
Choose the background style for the navigation sidebar.
Portal Path
Accessible at helpguides.app/acme
Your brand, your portal
Make it yours in minutes — not days. Every portal is fully brandable so your help centre looks like a natural extension of your product.
Custom logo, colours, and accent theme
Upload your logo and pick a brand colour. The entire portal — sidebar, links, buttons — updates instantly to match.
Your own domain and URL
Each portal lives at helpguides.app/your-name. Customers see your brand, not ours.
White-label option on PRO
Remove all HelpGuides branding from the footer and sidebar. Your customers will never know it's not built in-house.
Dark mode included
Every portal supports light and dark mode automatically. No extra configuration needed.
One subscription. Multiple knowledge bases.
Add a separate workspace for each company or product you support — all from one account. Every workspace gets its own portal URL, custom branding, AI chatbot, and team.
Separate brands, zero overlap
Each workspace has its own logo, accent color, portal URL, and sidebar styling. Your customers never see the seams between them.
Independent AI chatbots
Every workspace trains its chatbot on its own articles. Customers get answers scoped to the product they're actually using.
One dashboard, full control
Switch between workspaces in a click. Manage content, invite teammates, and review analytics — all from a single account.
Built for agencies and multi-product teams
Run a help center for each client or product line without paying per workspace. Pro gives you 3, Prime gives you 10.
Acme Help Center
acme.helpguides.app
Spark Docs
spark.helpguides.app
Nova Support
nova.helpguides.app
How HelpGuides compares
Get more features at a fraction of the cost. No complex pricing tiers or per-agent fees.
| Feature | HelpGuides From $0/mo | Zendesk From $55/agent/mo | Intercom From $74/seat/mo | Freshdesk From $15/agent/mo |
|---|---|---|---|---|
| Knowledge Base | ||||
| Product Changelog | ||||
| Custom Branding | ||||
| Multiple Workspaces | ||||
| Chat Widget | ||||
| Email Reply Tracking | ||||
| AI Drafting from Screenshots | ||||
| AI Drafting from Conversations | ||||
| MCP Server for Coding Agents | ||||
| Public REST API for Authoring | ||||
| Markdown Editor | ||||
| Fuzzy Search | ||||
| Generous AI Credits | ||||
| No Per-Agent Pricing |
Save thousands every year
Traditional support tools charge per agent and lock features behind expensive tiers. HelpGuides gives you everything at one simple price.
Unlimited team members on every plan. No surprise costs as your team grows.
Compared to Zendesk and Intercom for a 5-person team over 12 months.
Knowledge base, FAQ, and changelog in one tool. No need for separate subscriptions.
Example: 5-person support team
With Zendesk at $55/agent/mo, you'd pay $3,300/year. With Intercom at $74/seat/mo, that's $4,440/year. HelpGuides Pro starts at just $25/mo or $199/year for your entire team.
Simple, transparent pricing
No per-agent fees. No hidden costs. Pay for what you need.
Free
For individuals and small projects
- Unlimited articles
- 1 workspaceA workspace is a separate knowledge base with its own branding, content, and AI chatbot.
- Unlimited team members
- 50 AI credits / monthAI credits are used for chatbot replies and AI-assisted article creation (screenshots, email→article, import).
- FAQ & changelog
- SEO options
- Unanswered queries + Email Replies reports
Pro
For founders and growing products
billed annually at $199
- Everything in Free
- Up to 3 workspacesA workspace is a separate knowledge base with its own branding, content, and AI chatbot.
- 1,000 AI credits / monthAI credits are used for chatbot replies and AI-assisted article creation (screenshots, email→article, import). Pooled across all your workspaces.
- Unlimited team members
- AI-assisted writing (screenshots, email→article, import)
- Write articles from Claude Code (MCP + API)
- White-label (remove HelpGuides branding)
- Custom domain
- More customisations
Prime
For teams running serious docs
billed annually at $399
- Everything in Pro
- Up to 10 workspacesA workspace is a separate knowledge base with its own branding, content, and AI chatbot.
- 5,000 AI credits / monthAI credits are used for chatbot replies and AI-assisted article creation (screenshots, email→article, import). Pooled across all your workspaces.
- Higher API & MCP rate limits (Claude Code writing)
Loved by support teams
See what teams are saying about HelpGuides.
“We switched from Zendesk Guide and saved over $3,000 a year. The setup took 20 minutes and our customers actually prefer the cleaner interface.”
“The multi-tenant feature is a game-changer. We manage help centers for 12 clients from one dashboard. Nothing else on the market does this so simply.”
“I love that it includes FAQ pages and a changelog out of the box. We used to pay for three separate tools. Now it's all in one place for a fraction of the cost.”
“Our support ticket volume dropped 40% within the first month. Customers find answers on their own now. The search is incredibly fast and accurate.”
“The Markdown editor is fantastic for our developer docs. Dark mode, clean typography, code blocks — our developers actually enjoy reading our docs now.”
“Setting up our knowledge base took less than an hour. The branding customization is simple but effective. It feels like part of our product, not a third-party tool.”
Ready to help your customers?
Set up your knowledge base in minutes. No credit card required.