Resolve support tickets before they're created
A branded help center, docs, and changelog — with an AI chatbot that answers customers from your docs, 24/7. Unlimited team members. No per-agent fees.
Free plan: unlimited articles · unlimited team members · AI chatbot included
Your support runs in a loop. Make it work for you.
Most tools stop at hosting articles. HelpGuides closes the loop — every question a customer asks ends up making your knowledge base stronger.
The chatbot answers first
Embed the widget in your app. It answers from your articles instantly — and can cite the source article it drew on.
What it can't answer, you do
Unanswered questions become tickets in a shared inbox — with the question they asked and their email attached.
Replies become articles
One click turns a resolved email into a polished help article. Answer once, never again.
The bot gets smarter
New articles feed the chatbot automatically. Ticket volume drops a little more every week.
Articles that write themselves from what you already have
The blank page is why help centers go stale. HelpGuides drafts articles from three sources you already have — screenshots, resolved support emails, and your old docs.
Resolve queries instantly with AI
Turn your knowledge base into a 24/7 support agent. The chatbot answers customer questions in real time using your articles — so your team can focus on what matters.
- Click "Forgot password"
- Enter your email address
- Check your inbox for a reset link
Never lose track of a customer conversation
Every contact form submission from your knowledge base lands as a ticket. Reply from your own email — HelpGuides tracks the thread automatically.
Support tools charge per seat, so your bill grows every time you hire. HelpGuides is flat — invite your whole team on every plan, including free.
Your docs, written by AI agents
Every paid HelpGuides workspace ships with a built-in MCP server and REST API. Tell Claude Code — or any coding agent — to document the feature you just shipped, and the draft appears in your workspace, ready for review.
And everything you'd expect, done properly
The essentials — so your help center looks like yours, ranks in search, and gets cited by AI assistants.
Custom domain & branding
help.yourapp.com with your logo and accent color. Custom domain and no HelpGuides badge on paid plans.
SEO & AI-citation ready
Clean structure, schema markup, and fast pages — built so Google and LLMs can find your answers.
Embeddable chatbot
One script tag adds the AI widget to your app, site, or docs — answering from your articles anywhere.
Changelog & product updates
Announce releases in the same place customers already look for help.
Multiple workspaces
Run separate branded help centers for every product or client — one account, one bill.
AI-assisted article creation
Draft from screenshots, a resolved support email, or a doc URL — then refine the draft with a plain-English instruction.
Teams that answer once
The outcomes teams see after switching to HelpGuides.
We shipped four features last quarter and documented every one of them in the same session. Claude Code writes the article straight into HelpGuides through the MCP server, and it lands as a draft — so my team reviews and publishes in a couple of minutes instead of staring at a blank page. We went from 6 articles to over 70 without hiring anyone to write them.
We switched from Zendesk Guide and saved over $3,000 a year. Setup took twenty minutes, and our customers actually prefer the cleaner interface.
Our support ticket volume dropped 40% in the first month. Customers find their own answers now, and the search is fast and accurate.
Frequently asked questions
What is HelpGuides?+
How does the AI chatbot work?+
Can I import my existing docs?+
Is there really no per-agent pricing?+
What's included in the free plan?+
Can AI agents like Claude Code write my docs?+
Answer every question once
Publish your first article today. Free plan, no card needed.