Privacy Policy

1. Introduction

HelpGuides ("we", "our", or "us") operates the HelpGuides platform, a knowledge base SaaS product accessible at helpguides.app. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this policy carefully. If you disagree with its terms, please discontinue use of the service.

2. Information We Collect

We collect information you provide directly to us, such as when you create an account, configure your knowledge base, or contact support. This includes:

• Account information: name, email address, and password
• Company information: company name, portal slug, and branding settings
• Content you create: articles, FAQs, changelogs, and categories
• Billing information: processed securely through Stripe; we do not store card details
• Usage data: pages visited, features used, and actions taken within the app
• Log data: IP address, browser type, operating system, and referring URLs

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information, including purchase confirmations and invoices
• Send administrative messages, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns to improve product features
• Detect, investigate, and prevent fraudulent transactions and other illegal activities

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: With third-party vendors who perform services on our behalf, such as payment processing (Stripe), email delivery (Resend), and hosting (Vercel). These providers are contractually obligated to keep your data confidential.
• Legal requirements: If required by law or in response to valid legal process, such as a court order or subpoena.
• Business transfers: In connection with any merger, sale of company assets, or acquisition.

5. Cookies

We use session cookies to keep you logged in to the editor. We also use analytics cookies (via Google Tag Manager) to understand how visitors interact with our marketing website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent; however, some features of our service may not function properly without cookies.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you close your account, we will delete or anonymize your personal information within 90 days, unless we are required by law to retain it longer. Content you have published publicly may remain cached in search engines beyond this period.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access and receive a copy of the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict our processing of your data
• Data portability: receive your data in a structured, machine-readable format

To exercise any of these rights, please contact us at support@helpguides.app.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Passwords are hashed using scrypt before storage. All data in transit is encrypted using TLS. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date. We encourage you to review this page periodically. Your continued use of the service after any changes constitutes your acceptance of the new policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: support@helpguides.app