Everything in HelpGuides

One tool for the whole answer lifecycle

From the moment a customer asks, to the article that stops the next customer from asking — here's every piece and how it fits.

AI chatbot Knowledge base Inbox AI drafting MCP & API Changelog Workspaces Branding & SEO

AI chatbot

The first responder that never sleeps

Embed the chat widget in your app or help center. It answers customer questions instantly using only your published articles — so it never invents policies you don't have.

Answers grounded in your docs, and can cite the source article it draws on

Automatic fallback to a contact form when it can't answer

One script tag to install — works on any site or app

Chat widget · live

Knowledge base

A help center customers actually find answers in

Organized categories, a clean editor, and typo-tolerant instant search — plus AI drafting so a new article is minutes of work, not an afternoon.

Import any doc page by URL — paste a link, get a drafted article

Articles, categories, and sections with custom ordering

Draft → review → publish workflow with team roles

help.yourapp.com

Shared inbox

The questions that get through, handled together

When the chatbot can't answer, the customer's question and email land in a shared inbox. Reply, resolve, and turn the answer into an article — no per-agent seat fees, so your whole team can pitch in.

Chat fallbacks and email replies land in one queue

Turn any resolved ticket into a help article in one click

Unlimited teammates on every plan

Inbox · 3 open

AI drafting

Articles that write themselves from what you already have

The blank page is why help centers go stale. HelpGuides drafts articles from three sources you already have — screenshots, resolved support emails, and your old docs.

Screenshots → article. Drop in five screenshots of a flow; get a step-by-step guide with images placed inline.

Email → article. One click turns a resolved ticket into a polished, reusable answer.

URL → article. Point at any doc page and get a drafted article, images and all.

Screenshots in → guide out

MCP server & REST API · Pro and Prime

Write docs from Claude Code

Every paid HelpGuides workspace ships with a built-in MCP server. Connect Claude Code, Cursor, or any agent — and documentation becomes part of shipping, not a chore after it.

Create, update, and organize articles from your terminal

Agent output always lands as a draft — you approve before publish

Full REST API for CI pipelines and custom workflows — on Pro and Prime

claude · connected to helpguides

▸ We shipped CSV export today.

Document it with steps + a troubleshooting note.

▸ create_article("Exporting to CSV")

▸ create_article("CSV export — troubleshooting")

✓ 2 drafts ready for review

Changelog

Announce releases where customers already look

A public product-updates feed lives inside your help center — no separate changelog tool, no extra subscription. Group each release under a version and date, and tag every line so customers can scan what changed.

Tag every line Added, Fixed, Changed, Improved, or Removed

Group entries into dated, versioned releases customers can scan

Lives at your help center's /changelog — no separate tool, no extra bill

What's new

Workspaces · built for agencies & multi-product teams

Every client, every product — one account

Run separate, fully branded help centers for each product or client from a single dashboard. Each workspace gets its own domain, branding, chatbot, and team access.

Separate domains and branding per workspace

Per-workspace team roles — clients see only their own

Flat pricing means client work stays profitable

Your workspaces

Branding, SEO & AI citation

Looks like you. Found by everyone.

Your help center runs on your domain with your logo and accent color — and it's structured so both Google and AI assistants can find and cite your answers.

Custom domain, logo, accent color — no badge on paid plans

Schema markup, sitemaps, and fast pages by default

Choose your sidebar style and homepage layout per workspace

Same help center, your brand

Teams that answer once

The outcomes teams see after switching to HelpGuides.

We switched from Zendesk Guide and saved over $3,000 a year. Setup took twenty minutes, and our customers actually prefer the cleaner interface.

$3,000+ saved a year

Our support ticket volume dropped 40% in the first month. Customers find their own answers now, and the search is fast and accurate.

40% fewer tickets, month one

Running separate branded workspaces for every client from one account changed how we work — twelve help centers, one dashboard, one bill.

12 client help centers, one account

Frequently asked questions

Which features are on the free plan?+

Unlimited articles, unlimited team members, the AI chatbot, and a hosted help center. Paid plans add AI-assisted writing, the MCP server and REST API, a custom domain, white-label branding, more AI credits, and multiple workspaces.

Does the AI chatbot make things up?+

No — it answers using only your published articles, and can cite the source article it drew on. When it can't find an answer in your docs, it hands the conversation to a contact form instead of guessing.

Can I import my existing docs?+

Paste the URL of any doc page and HelpGuides drafts an article from it, images and all — so you're not retyping what you already wrote. You can also generate articles from screenshots or from a resolved support email.

How do workspaces work for agencies?+

Each workspace is a fully separate help center — its own domain, branding, chatbot, and team access — managed from one account. Clients can be given access to only their own workspace.

What can I do with the MCP server and API?+

Yes — the built-in MCP server and REST API are included on the Pro and Prime plans. Connect Claude Code or any coding agent and create articles from your terminal. Agent output always lands as a draft that your team reviews before publishing.

Can I cancel anytime?+

Yes. Downgrading to the free plan keeps your help center online and your articles intact — nothing is deleted. On Pro and Prime you can also pull every article out through the REST API whenever you like.

See the whole loop running

Try the chatbot on your own content — free, no card needed.

Start free See pricing