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    3. How to Add and Manage FAQs

    The FAQs section allows you to manage frequently asked questions for your help center. You can easily add new FAQs, categorize them, and view all existing questions and answers.

    The FAQs management page showing the form to create a new FAQ and a table of existing FAQs.

    Adding a New FAQ

    To add a new frequently asked question to your help center:

    1. Navigate to FAQs: From the left-hand sidebar, click on FAQs.
    2. Enter the Question: In the "New FAQ" section, type your question into the "Question" field (e.g., "How do I...?").
    3. Provide the Answer: Type the detailed answer to your question into the "Answer" field.
    4. Select a Category: Click the "Select category..." dropdown to choose an existing category for your FAQ. This helps organize your content.
    5. Create the FAQ: Click the Create button to save your new FAQ. If you change your mind, click Cancel.

    Managing Existing FAQs

    Below the "New FAQ" form, you will find a table listing all your existing FAQs. This table displays the Question, Category, when it was Created By, and when it was Updated By. An "Actions" column allows you to perform operations like editing or deleting an FAQ (not explicitly shown but implied by the column header).

    To quickly find a specific FAQ, use the Search FAQs... bar located above the table. Type keywords related to the question or answer to filter the list.

    Created by Harshal Katre

    Last updated: May 5, 2026

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