Introduction

Welcome to HelpGuides

HelpGuides is a modern knowledge base platform that helps you create, organize, and publish help documentation for your product or service. Whether you're a SaaS company, a small business, or a growing startup, HelpGuides gives you everything you need to build a self-serve help center that reduces support tickets and keeps your customers informed.

With HelpGuides, you can:

Write and publish help articles with a rich text editor that supports formatting, images, code blocks, tables, and more.
Organize content into categories to make it easy for customers to find what they need.
Create FAQs for quick answers to your most common questions.
Post product updates to keep your users informed about new features and changes.
Customize your portal to match your brand with your own colors, logo, and domain.
Enable the AI Chatbot to let customers get instant answers powered by your documentation.
Manage your team by inviting members and collaborating on content together.

Who Is HelpGuides For?

HelpGuides is built for:

SaaS companies that need a professional help center to onboard users and reduce support load.
Small and medium businesses looking for a simple, no-code way to document their products and services.
Support teams who want to create a centralized knowledge base that answers customer questions before they become tickets.
Founders and solo operators who need to build documentation quickly without engineering effort.

How HelpGuides Works

Your HelpGuides account gives you access to two environments:

The Editor — This is your private dashboard where you write and manage all your content. You can create articles, organize categories, manage FAQs, post product updates, and configure your portal settings.
The Public Site — This is the customer-facing help center that your users visit. It's automatically generated from the content you publish in the Editor. You can access it anytime by clicking View Site → in the top navigation bar.

Everything you publish in the Editor is instantly reflected on your Public Site. Drafts remain private until you choose to publish them.

Your Dashboard at a Glance

When you log in, you'll land on the Dashboard — your content overview. Here you can see:

Total number of articles, categories, FAQs, and team members.
A breakdown of published articles, drafts, total page views, and product update releases.
Quick action links to create new content.
A list of recently updated articles.

Use the left sidebar to navigate between the different sections of HelpGuides: Articles, Categories, FAQs, Product Updates, Reports, Users, and Settings.

What's Next?

Now that you know what HelpGuides is, follow the Quick Start Guide to set up your knowledge base in minutes.