Setup
Sections
Sections are top-level content groups in your portal. Learn how to create, edit, and arrange sections, control their visibility, and organise categories within them.
Categories
Categories group your articles into logical topics within a section. Learn how to create, edit, and delete categories, assign them to sections, and reorder articles inside them.
Setting Up Your Portal
The essential things to configure when setting up your HelpGuides portal for the first time — portal path, name, logo, homepage, and more.
Embedding the HelpGuides chatbot on your site
Add the HelpGuides AI chatbot to any website with a single script tag. Step-by-step instructions for direct HTML and Google Tag Manager, plus how it works.
Chatbot
Set up the HelpGuides AI chatbot — configure its name, support email, and welcome message, then embed it on your website.