Help your customers help themselves
Create beautiful knowledge bases, FAQs, and product changelogs. Give every customer the answers they need, instantly.
How can we help you?
Browse our guides and tutorials, or search for specific topics to find the answers you need.
Everything you need for a great help center
A complete platform to create, organize, and deliver help content to your customers.
Knowledge Base Articles
Write and organize help articles with a powerful Markdown editor. Categories, tags, and full-text search included.
FAQ Pages
Create organized FAQ sections grouped by category. Accordion-style layout makes it easy for customers to find answers.
Product Changelog
Keep customers informed with a beautiful changelog. Track new features, improvements, fixes, and changes.
Custom Branding
Match your brand with custom colors, logos, and portal names. Your help center, your identity.
Multi-Tenant
Each company gets its own isolated portal with a unique URL. Manage multiple portals from one dashboard.
Instant Search
Fuzzy search across all articles, FAQs, and changelogs. Customers find answers in seconds, not minutes.
Up and running in minutes
Three simple steps to launch your help center.
Sign up
Create your account and set up your company portal in seconds.
Write content
Use the built-in Markdown editor to create articles, FAQs, and changelogs.
Share your portal
Publish and share your branded help center at yourcompany.helpguides.app.
Built for teams that care about support
Role-based access control
Admins, editors, and members with granular permissions for your team.
Dark mode support
Your help center automatically supports light and dark themes.
Article feedback & analytics
Track views, helpfulness votes, and failed search queries to improve content.
Chat widget
Embeddable chat widget so customers can ask questions directly.
Rank higher with built-in SEO
Every article is optimized for search engines out of the box. No plugins, no extra setup — just better visibility for your help content.
Meta title & description overrides
Customize how each article appears in search results with dedicated meta fields and a live SERP preview.
JSON-LD structured data
Article, BreadcrumbList, and WebSite schemas are generated automatically for rich search results.
Canonical URLs
Prevent duplicate content issues by setting canonical URLs for syndicated or cross-posted articles.
Open Graph & Twitter Cards
Articles look great when shared on social media with auto-generated OG and Twitter card meta tags.
Resolve queries instantly with AI
Turn your knowledge base into a 24/7 support agent. The AI chatbot answers customer questions in real time using your articles — so your team can focus on what matters.
Embed anywhere with one line of code
Drop a single script tag into your website, app, or Google Tag Manager. The widget loads instantly without slowing your page.
Fully customisable look and feel
Match your brand — change the name, icon, colours, and welcome message. The chatbot feels native to your product, not bolted on.
Smart fallback to human support
When the bot can't answer, it shows a contact form automatically. No dead ends for your customers.
Works on any website or platform
WordPress, Shopify, React, static HTML — the embed widget uses Shadow DOM so it works everywhere with zero CSS conflicts.
You can reset your password from the login page:
1. Click "Forgot password"
2. Enter your email address
3. Check your inbox for a reset link
Read more: Account Settings Guide
Accent Color
Used for links, buttons, active states, and other interactive elements across the portal.
Sidebar Background
Choose the background style for the navigation sidebar.
Sections
Show on your portal.
Portal Path
Your portal will be accessible at helpguides.app/acme
Your brand, your portal
Make it yours in minutes — not days. Every portal is fully brandable so your help centre looks like a natural extension of your product.
Custom logo, colours, and accent theme
Upload your logo and pick a brand colour. The entire portal — sidebar, links, buttons — updates instantly to match.
Your own domain and URL
Each portal lives at helpguides.app/your-name. Customers see your brand, not ours.
White-label option on PRO
Remove all HelpGuides branding from the footer and sidebar. Your customers will never know it's not built in-house.
Dark mode included
Every portal supports light and dark mode automatically. No extra configuration needed.
How HelpGuides compares
Get more features at a fraction of the cost. No complex pricing tiers or per-agent fees.
| Feature | HelpGuides From $0/mo | Zendesk From $55/agent/mo | Intercom From $74/seat/mo | Freshdesk From $15/agent/mo |
|---|---|---|---|---|
| Knowledge Base | ||||
| FAQ Management | ||||
| Product Changelog | ||||
| Custom Branding | ||||
| Multi-Tenant Portals | ||||
| Chat Widget | ||||
| Dark Mode | ||||
| Markdown Editor | ||||
| Fuzzy Search | ||||
| No Per-Agent Pricing | ||||
| Self-Hosted Option |
Save thousands every year
Traditional support tools charge per agent and lock features behind expensive tiers. HelpGuides gives you everything at one simple price.
Unlimited team members on every plan. No surprise costs as your team grows.
Compared to Zendesk and Intercom for a 5-person team over 12 months.
Knowledge base, FAQ, and changelog in one tool. No need for separate subscriptions.
Example: 5-person support team
With Zendesk at $55/agent/mo, you'd pay $3,300/year. With Intercom at $74/seat/mo, that's $4,440/year. HelpGuides Pro costs just $15/mo ($180/year) for your entire team.
Simple, transparent pricing
No per-agent fees. No hidden costs. Pay for what you need.
Free
For individuals and small projects
- Unlimited articles
- FAQ & changelog
- 10 chatbot credits / month
- 1 team member
- Community support
- HelpGuides branding
Pro
For growing teams and businesses
- Unlimited articles
- 100 chatbot credits / month
- AI Writer
- Multiple team members
- White label (remove branding)
- SEO options
- Failed search reports
- Private articles
- Change history
- More customisations
Enterprise
For large organizations
- Everything in Pro
- SSO & SAML
- Custom domain
- SLA guarantee
- Dedicated support
- Onboarding & migration
- Custom integrations
Loved by support teams
See what teams are saying about HelpGuides.
“We switched from Zendesk Guide and saved over $3,000 a year. The setup took 20 minutes and our customers actually prefer the cleaner interface.”
“The multi-tenant feature is a game-changer. We manage help centers for 12 clients from one dashboard. Nothing else on the market does this so simply.”
“I love that it includes FAQ pages and a changelog out of the box. We used to pay for three separate tools. Now it's all in one place for a fraction of the cost.”
“Our support ticket volume dropped 40% within the first month. Customers find answers on their own now. The search is incredibly fast and accurate.”
“The Markdown editor is fantastic for our developer docs. Dark mode, clean typography, code blocks — our developers actually enjoy reading our docs now.”
“Setting up our knowledge base took less than an hour. The branding customization is simple but effective. It feels like part of our product, not a third-party tool.”
Ready to help your customers?
Set up your knowledge base in minutes. No credit card required.